Huawei News
Huawei phones crash in HK after system updates
The number of Huawei users in Hong Kong complained that their phones crashed and froze after the operating system updated on Wednesday.
According to the report by the apple daily, about 30 users rushed to customer service centers of China’s tech giant in Kowloon to ask for help with their handsets. No matter which models they had, they all claimed the handsets did not work, Sing Pao reported.
The outage happened after US President Donald Trump banned Huawei’s equipment from US networks in an effort to protect national security and some software developers, including Google and Microsoft, cut off their business ties with Huawei.
One of those who sought help said her Huawei Mate 10, which she bought in March last year, froze with a black screen for five to six minutes after she turned it on. A white screen later appeared, giving her four options she needed to choose from – “Download latest and restore,” “Factory reset,” “reboot” and “shut down.”
The woman tried three of the options a few times except “original setting,” but had no response. It was understood the operating system had updated automatically the night before.
Don’t Miss:
- EMUI 9.1 public beta now available for these 14 Huawei and Honor devices
- Screenshots Of Ark OS, the new Huawei OS
- Huawei new OS Hongmeng trademarked
- Huawei equipment for 5G spotted during BBC News programme
- Huawei P30, P30 Pro update adds DC Dimming, in-display fingerprint tweaks
Another user said her Huawei Mate 9 stayed in the “recovery mode” when she turned it on, Apple Daily reported. She felt frustrated and angry after Huawei staff told her to reset the phone to the factory settings, which meant all her information stored in the handset would be deleted.
Both users said they would consider buying another brand if the problem could not be fixed. Huawei said the company was investigating the issue.
Francis Fong, the honorary chairman of the Hong Kong Information Technology Federation, said the situation was strange as it involved various handset models. He suspected it might involve security issues in the updated file sent to the Android handset’s users.
The FutureNet World 2025 event just completed in London, bringing together over 700 industry leaders to talk about the future of network technology. The yearly gathering attracts top executives from global telecom companies, standards organizations, and technology suppliers. For the first time ever, the event created a special “Intelligent Network Best Practice Award” – and Huawei won the prize.
The company stands for its innovative work on smart, self-managing networks. Huawei’s winning technology helps telecom companies run their networks more intelligently with less human intervention. Their solution includes smart digital assistants designed for network maintenance, improving customer experience, and business operations.
These digital helpers fall into two main categories – the Mate series and the Spirit series. The technology has already been rolled out in many countries, showing impressive results across different types of networks including IP, optical, wireless, and core systems. Speaking at the event, Wang Shaosen, who leads Huawei’s smart network solutions, shared the company’s vision: “We’re committed to developing technology that makes networks smarter.
This will help telecom companies succeed with advanced 5G services and prepare for the future of 6G connectivity.
According to the official information, the Huawei released the delisting announcement of its Petal Mail App. The full text of the announcement is as follows: [translated]
Thank you for your continued attention and support to the Huawei Petal Mail App. In order to better adapt to the changing needs of product experience, service content and local markets, we have made strategic adjustments to the Huawei Petal Mail App.
The Petal Mail App will officially switch to the Email App on December 31, 2024, and the Petal Mail App will no longer be available for download from the App Store. The Petal Mail App you have installed can be used normally. We apologize for the inconvenience. You can continue to view, send or receive emails in the pre-installed Email App on your Huawei phone or use a computer browser to open the Petal Mail official website ( https://www.petalmail.com ), and your emails and personal data will not be lost.
Huawei released the Mate 70 series of mobile phones, with a starting price of 5,499 yuan. At present, the prices of spare parts for the new Mate 70 series have been announced on Huawei’s official website.
Huawei Mate 70 lineup repair spare parts prices announced
Battery and motherboard
Mate 70
Battery — 199
12GB+256GB — 2499
12GB+512GB — 2899
12GB+1TB — 3599
Mate 70 Pro
Battery — 199
12GB+256GB — 2899
12GB+512GB — 3299
12GB+1TB — 3999
Mate 70 Pro+
Battery — 299
16GB+512GB — 4399
16GB+1TB — 4899
Mate 70 RS
Battery — 299
16GB+512GB — 6499
16GB+1TB — 6999
Camera
